Guidelines & Policies
These are Xanadu's general guidelines, house rules & policies. We request all our guests to adhere by these rules and
policies to guarantee everyone an enjoyable stay.
Registration:
Upon check-in, Xanadu requests a deposit via credit card authorization of $250.00. Xanadu also
requires passport copies of all registered guests staying in the apartment. Visitors are not
permitted. Please note Xanadu only accepts children of ages 12 and above.
Check-In & Check-Out:
Xanadu’s check in time is at 3 PM and check out time at 11 AM. Please note, an early check in
or late check out can only be guaranteed by booking an additional night. Upon availability these
may be available for a fee, you can check this with the front office a day in advance.
Housekeeping Policy:
Housekeeping is provided every 5 days for stays of 7 nights or more.
Laundry Facilities:
Laundry facilities are complimentary the first time and hereafter there is a fee of $5 per use of
washer and dryer.
Beach Access:
Our guests will be granted beach passes per registered guest to have access to the Blue Bay
Beach. Please note all beach passes must be returned to the front office personally upon check-
out. If beach pass is lost, a penalty fee of $29 will be applied for each missing beach pass.
Common & Pool Area:
All Xanadu registered guests can make use of the common area and pool area; it is permitted to
bring your own food and beverage if you would like to do so. Please note however, there is a
clean as you go policy, and the area is required to be left in neat condition. Xanadu has a no
private party policy.
Electricity & Water:
All units offer 220V European plugs and electricity. 110V Adapters (not converter) can be
requested at the front office to be borrowed and returned at the end of your stay. Please note,
Xanadu cannot be held responsible for incorrect use of electricity plug for personal
appliances. Electricity and water are valuable goods in Curacao. Therefore, we request you to
be mindful of the usage during your stay. In cases of extreme usage of these resources,
additional fees may apply. Curacao tap water is good quality and completely safe to drink.
Television:
All our apartments are equipped with 1 television in the living room. Please note ,we do not have
cable tv. However, they are smart TV's and you are able to log in to the various apps with
your own log in details.
Smoking Policy:
Please note smoking is not permitted within the apartments as per local government laws.
Smoking is permitted on balconies and in outdoor common area, where an ashtray is provided
for your use. Please note smoking within the apartment can result to a $250.00 recovery fine.
No Pet Policy:
Please note Pets or Service Animals are permitted on Xanadu property.
Quiet hours:
Xanadu quiet hours are from 11 PM to 6 AM, this is to help promote an enjoyable vacation for
everyone.
Xanadu social policy:
Xanadu promotes and believes in a friendly and social environment. Aggressive, unsociable
and/or violent behavior will not be accepted. Failure to comply with house rules and policy may
result in the request to leave Xanadu.
Apartments & Inventory:
Guests are obliged to take good care of the property and rented apartments. An inventory list of
the apartment will be provided upon check-in for your signature and approval.
Safety & Security:
Your safety and security are extremely important for us here at Xanadu. Therefore, we suggest
making use of your in room safe to store your belongings. Xanadu cannot be held responsible
for personal or material damages. All facilities are used at your own risk.
Pool Rules:
There will be no lifeguard on duty. Please use the pool area at your own risk
Use of pool is exclusively for residents, members and invited guest
Swimming Pool times are from sunrise to sunset. (7 AM to 7 PM)
Drinks or glass items are strictly prohibited in the pool
Kindly keep the area around the pool clean
Parking:
Please note each apartment has access 1 reserved parking spot. Due to limited amount of parking spots,
additional vehicles would have to park outside the parking area.